Bespin Global Bespin Global

AI is becoming a workforce. Manage it like one.

Bespin builds the full stack beneath your agents, runs it after launch, and holds every agent to the result it was hired to deliver.

A human owner assigns legitimate business work to AI agents, measures value against cost, and retires an agent when cost outweighs the outcome. Human owner Head of operations Accountable for the outcome Goal Guardrails Budget $ Agent 01 Legal intake value exceeds cost Value Cost $ Agent 02 Document review Retire workflow task outcome below target cost outweighs value Value Cost $ Agent 03 Reconcile invoices value exceeds cost Value Cost
One person sets the goal and guardrails. Performance determines which agents scale, improve, or retire.

Where AI programs get stuck.

Most enterprises have an AI strategy. Far fewer can show what it returned.

  1. Test 1 · Change the model

    A better model ships tomorrow at half the price. When is it in your production?

    Routed through a gateway Days
    Wired into every app Months, and a rebuild

    Fixed at layer 02, Model operations and routing

  2. Test 2 · Name the owner

    Who owns each agent you run, and what does each outcome cost?

    AgentOwnerCost per outcome
    Claims triageUnknownUnknown
    Invoice matchUnknownUnknown
    Support repliesUnknownUnknown
    and every agent after that

    Fixed at layer 07, outcome management

If either question gave you pause, the gap is in the stack. Find it

When AI stalls, a layer is missing.

Most enterprises built the foundation and jumped straight to agents. The layers they skipped decide whether AI compounds.

  • TokenomicsCost at every layer
  • Managed AIDay two for every layer

Control and outcomes

  1. Layer 07
    Outcome management
    Is every agent earning its place?
  2. Layer 06
    Governance and security
    What can each agent see, decide, and do?

Business context and agents

  1. Layer 05
    Agent build and operations
    Can the agent complete the work?
  2. Layer 04
    Ontology
    Do your agents share one model of the business?

Foundation

  1. Layer 03
    DataOps
    Is the right evidence ready?
  2. Layer 02
    Model operations and routing
    Can you change models without rebuilding?
  3. Layer 01
    Infrastructure
    Where should this workload run?
Explore all seven layers

We ran the stack on ourselves first.

The people who knew the work chose what to automate and designed the agents themselves.

We manage our agents the way we manage our people: on results.

  • 751Agents designed
  • 36,800Hours saved a year

All 240 worked. None paid for itself, so we retired them.

Results in customer production

  • Energy and critical infrastructure91%less time spent searching documents

    From a fully private model over 25 million internal records.

  • Financial services13%+higher answer accuracy

    Once every agent worked from one shared model of products and regulation.

  • Public sector96%+answer accuracy on member questions

    From an on-premises model that passed a national security certification.

  • 5,000+customers
  • 10countries
  • 200+AI projects delivered
  • 1,300+cloud certifications

Top-tier on every major cloud.AWS, Google Cloud, and Microsoft Azure, SOC 2 Type II attested.

  • AWS Premier Tier Services Partner
  • Google Cloud Premier Services Partner
  • Gold Microsoft Partner and Azure Expert MSP
  • AWS AI Services Competency
  • Google Cloud Artificial Intelligence Competency
  • SOC 2 Type II, AICPA

Find the missing layer.

Bring one workflow that is slow, expensive, or stuck. Our engineers will walk it through the seven layers with your team and scope the build that closes the gap.

Or ask an assistant about us. This site is written for agents too, starting at /llms.txt.

AI services / Orbit Vision AI

Orbit Vision AIA Bespin AI product

Turn visual signals into assigned work.

A detection only matters when it reaches the right person with enough context to act. Orbit Vision AI connects the cameras you already have to Bespin’s own detection models, agent triage, and the systems where work gets assigned.

Orbit Vision AI digital twin of a production line. One station is flagged in red and three stations show a green check.

The detection is not the hard part.

Any vendor can sell a model that spots a defect. Orbit Vision AI is one surface on Bespin’s full stack: the same infrastructure, model routing, and agent workforce we run for the rest of the business, so a detection arrives as a decision, not a frame.

  1. Vision detectionThe part every vendor already sells
  2. Infrastructure and model routingWhere it runs, and which model answers
  3. Agent workforceApplies site policy, shift history, and severity
  4. Assigned workReaches an owner, with the evidence attached

What one detection sets off.

The same dock event from the diagram above, in four frames: what the camera sees, what gets logged, what the plant does on its own, and what a supervisor can still ask.

BAY 3 BAY 4 MARKED WALKWAY PERSON 0.99 FORKLIFT 0.97 1.8 m PROXIMITY BREACH DOCK 4 WALKWAY CAMERA LIVE

What the model reads

“A forklift and a pedestrian are both inside the marked walkway, about 1.8 meters apart.”

Forklift 0.97Person 0.99Zone 2

The model writes the scene out in words before anything acts on it. Every step after this reads that sentence, which is why a supervisor can argue with the decision instead of guessing at a score.

Work order raised

Safety response, Dock 4

WO 4471P1

TriggerProximity breach in the Dock 4 walkway

EvidenceClip and annotated frame attached

SeveritySet from site policy, the shift, and prior events at this bay

Assigned to the dock supervisor, waiting on acknowledgement

Written into the maintenance system you already run, not into a second inbox.

Control action dispatched

Beacon and horn, Dock 4

BEACON D4ON

HORN D4ON

CONVEYOR D4RUN

BAY DOOR D4OPEN

Dispatched to the control point configured for this station, and logged like every other action an agent takes.

Ask the SOP agent

Dock supervisorDock 4 beacon tripped. What do I check before I clear it?

SOP agent Three checks before you reset it:
  1. Confirm the walkway is clear and the forklift is out of the lane.
  2. Reset the beacon at the station panel, not at the breaker.
  3. Log the sign-off, then the line can restart.

Read from your dock safety procedure

Four systems, one event, nothing re-typed between them. The frames here are drawings of the mechanism, not customer footage.

What Orbit watches for.

Four detection patterns cover most of what plants ask us for, and each one runs the same three steps. The classes inside a pattern are trained on your product, your lines, and your rules, so this is the shape of the work rather than a parts catalogue.

TEAR 0.94 TEAR 0.91 RUN FORMING, ORDER RAISED LINE 2 WEB CAMERA

Surface and finish defects

Continuous lines, where one grader cannot watch every meter of every shift.

The camera reads

Marks, tears, inclusions, and shade drift, scored against the defect classes your graders already use.

The agent decides

Whether this is one noisy frame or a run forming, by reading the last hour on the same line and the grade history for that product.

The work lands

A graded event on the line dashboard, and a work order once the run crosses the threshold operations set.

Read the pattern
MAX BUILD-UP 0.88 DRIFT 3 MIN STATION ALERT RAISED STATION 7 CHUTE

Process conditions

The line is running, but not the way it is supposed to run.

The camera reads

Flow, build-up, blockage, alignment, and anything whose normal state is a visual one rather than a sensor reading.

The agent decides

Which station drifted first, and whether what the operator is seeing is a symptom of something upstream of them.

The work lands

An alert at the station, and a control action where a control point is configured for it.

VEHICLE LANE ZONE 3 FORKLIFT 0.97 PERSON 0.99 1.8 m ZONE ENTRY, BEACON ON DOCK 4 ZONE CAMERA

Worker safety and proximity

Active floors, loading docks, and anywhere people and machines share a lane.

The camera reads

People, vehicles, and the distance between them inside the zones you mark, plus zone entry and exit. Objects and movement, never identity.

The agent decides

Severity, from site policy, the shift, and prior events at that same location, rather than firing the same alert every time.

The work lands

A beacon or horn at the station, and a safety work order assigned to the supervisor with the clip attached.

Read the pattern
COUNT LINE UNITS THIS SHIFT 1142 1143 1144 GAP 3 UNITS, IN TOLERANCE LINE 4 COUNT POINT

Counting and throughput

Where the count is a clipboard, a spreadsheet, and an argument at the end of the shift.

The camera reads

Pieces, units, pallets, and loads at the moment they pass a camera, per line and per shift.

The agent decides

Where a count diverges from the system of record, by how much, and whether the gap sits inside tolerance.

The work lands

A reconciled count, and an exception raised to an owner when the gap is outside it.

Each frame is a drawing of how that pattern runs, built from the same boxes, labels, and verdicts the operator sees. None of it is customer footage.

Most plants have bought vision before.

Often more than once, and none of it reached the maintenance system. Orbit Vision AI is built to be the last vision system a plant buys.

What most plants have

  • One defect on line 1Vendor A
  • One defect on line 3Vendor B
  • One loading dockVendor C

Maintenance systemNothing arrives. The inspection is still manual.

Orbit Vision AI

  • Surface defectsEvery line
  • Process-condition detectionEvery line
  • Forklift and pedestrian proximityEvery dock
  • Piece and unit countingEvery site

Maintenance systemA work order, assigned, with the clip attached.

One platform from camera to closed work order.

Orbit Vision AI runs models we train on your lines, defect classes, and safety rules, and we own every step between the camera and the fix.

  1. Cameras already on siteYour hardware
  2. Orbit detection modelsBespin
  3. Edge inference and routingBespin
  4. Multi-agent triageBespin
  5. Work order in your maintenance systemYour system

One team and one platform. No handoffs between vendors. The triage step runs on the same agent workforce behind our agentic AI practice, not a scripted notification rule.

A loading dock camera tracks a forklift and a worker. When they come too close inside the pedestrian zone, Orbit Vision AI raises an unsafe proximity event, an agent applies site policy and history, and a safety work order is assigned to the dock supervisor, who acknowledges it as the zone clears. Cam 04 · Loading dock Live 14:32:07 Dock 3 Dock 4 Pedestrian walkway ID 12 · Person 0.99 ID 04 · Forklift 0.97 1.8 m Unsafe proximity Zone clear Orbit detection · Event 0192 Unsafe proximity Forklift and pedestrian, 1.8 m apart Confidence 0.98 Agent triage Severity: high Site policy and shift context appliedSecond event at this dock this weekRouted to the Dock 4 supervisor Assigned work · CMMS Safety response, Dock 4 Clip and frame attached Assigned Acknowledged Dock supervisor
Orbit sees the risk, an agent adds site context, and the right person gets the work with the evidence attached.

Start with one line. Scale by site.

Operations and safety agree the detection accuracy test before anything scales. Each new site is commissioned on its own, not in one cutover.

  1. One lineAccuracy test agreed with operations and safety
  2. One siteEvery line on the same platform
  3. Every siteEach one commissioned on its own

Runs on Infrastructure at the edge · Model operations and routing · DataOps · Agent build and operations

Where the work lands.

A detection that stops at a dashboard is a notification. Orbit Vision AI writes into the systems that already run the plant, and it writes the evidence with it.

Maintenance and work orders

A work order in the system that already runs the process, with the clip, the frame, and the zone attached, so nobody re-types the event.

Write

Plant control points

A beacon, a horn, or a stop, dispatched to the control point configured for that station and logged like every other action.

Act

Operator chat and SOP lookup

A supervisor asks what to check and gets the answer out of your own standard operating procedures, with the step and the sign off it needs.

Ask

Dashboards operators open

Per line, per shift, per site. Built to be opened during a shift rather than reviewed after one.

Watch

Alerting and escalation

The channel your team is already in, on the escalation path operations set, not a separate inbox nobody checks.

Notify

Every action is logged with the frame that caused it, so the audit reads the same way the shift did.

Runs where your data has to stay.

A plant floor rules out a round trip to a vendor cloud, on latency and usually on policy too. Orbit Vision AI runs the detection on the floor, and you decide what leaves the site.

On the floor

Edge inference

  • Detection models run on hardware next to the cameras.
  • A response in milliseconds, with no round trip to wait on.
  • Detection carries on if the uplink drops.

At the site boundary

What crosses

  • Events, metadata, and the frames you choose to keep.
  • Full video does not have to leave the site.
  • Camera scope and retention agreed with your security team before a site goes live.

Your cloud, or ours

History and reasoning

  • Dashboards, event history, and the agent reasoning layer.
  • Cost per site, carried into AI governance with the rest of the estate.
  • Hosted where your policy says it has to be.

Which model answers is a routing decision.

Not every event needs the biggest model, and the biggest model is a different one every quarter. Orbit Vision AI treats model choice as configuration.

Detection model, at the edge

Small, fast, and trained on your classes. Answers almost every event on its own.

Vision language model

Describes a scene when a class on its own does not explain what happened.

Reasoning model

Reads the procedure and answers the operator's question in their own words.

Every task routes to the smallest model that meets the bar, so a better model drops in later without a rebuild.

Four people sign off on this, and they ask different questions.

Operations

“I hear about a defect run after the pallet has already shipped.”

Graded events in the hour they happen, on the line where they happen, and a work order that arrives already assigned.

Plant safety

“Our controls are training, floor tape, and hoping the operator saw the person.”

Zone monitoring on the cameras already covering the docks, with every event logged, owned, and closed out.

Quality

“Two graders disagree and neither of them watched the whole shift.”

One defect class list, applied the same way on every line and every site, with the frame attached to every call.

IT and security

“The last vendor wanted to stream our floor to their cloud.”

Inference on the floor, camera scope agreed with your team, and no facial recognition anywhere in the stack.

Patterns, start to finish

Written out the way a buyer reads them: the question we were handed, and how the work gets built.

Manufacturing

Continuous defect detection across a multi-site plant network

We have already bought vision more than once. Each system graded one defect on one line, each came from a different vendor, and none of them talk to each other.

Read the pattern
Manufacturing

Forklift and pedestrian proximity safety on an active floor

We have had near misses. Our controls are training, floor tape, and hoping the operator saw the person.

Read the pattern
Every solution

The rest of the pattern library, filterable by solution and industry

Vision is one of four. The same question, the build, and the owner, written out for each one.

See all patterns
  • AWS ML Services Competency
  • AWS AI Services Competency
  • Google Cloud Artificial Intelligence Competency

AI and ML competencies on AWS and Google Cloud, and more than 200 AI projects delivered.

What buyers ask about Orbit Vision AI

What does Bespin build for Orbit Vision AI?

Orbit Vision AI connects computer vision detections to edge deployment, event routing, agent triage, dashboards, and the systems where work gets assigned.

Does Bespin build the underlying vision model?

Yes. Orbit Vision AI runs Bespin’s own detection models, trained and tuned on each customer’s lines, defect classes, and safety rules, together with the operational engineering that turns every detection into assigned work.

How does an Orbit Vision AI engagement usually start?

With one line or one site and a detection accuracy test agreed with operations and safety before anything scales.

Does this need new cameras or hardware?

No, not to start. We work with the coverage already on site, and any new coverage is scoped against a real gap rather than proposed by default.

Does Orbit Vision AI identify people, or use facial recognition?

No. The detection models classify objects, conditions, and movement inside a zone, not identity. Camera scope and data handling are agreed with your security team before a site goes live.

Is the triage a fixed workflow, or does it reason about each event?

It reasons. The same agent workforce behind our agentic AI practice applies site policy, shift history, and prior events at that location before it sets severity and assigns an owner, rather than firing the same notification every time.

Does the video have to leave our site?

No. Detection runs at the edge, on the floor. Events, metadata, and the frames you choose to keep are what cross the site boundary, and retention is agreed with your security team before a site goes live.

Are we locked into one model vendor?

No. Model choice is configuration. Every task routes to the smallest model that meets the bar, so a better model drops in later without a rebuild.

Put your cameras to work.

Start with one line and an accuracy test your operations and safety teams sign off on.

AI services / AI governance

Govern the AI you already run.

One view of usage, access, policy, and spend across every model, agent, and cloud, with controls sized to the risks you carry.

Usage and spend from Bedrock, Azure AI Foundry, Vertex AI, model gateways, and SaaS seats flow into one Token Lake, tagged by team, application, and agent and reconciled to the invoice, which produces a cost per resolved case. BedrockAzure AI FoundryVertex AIGatewaysSaaS seats Token Lake One schema, reconciled to your invoice TeamAppAgentInvoice The number you manage Cost per resolved case
Every source in one lake, tagged to an owner and reconciled to what you were actually billed.

Adoption has outrun control.

  • There are a dozen AI assistants in use, and we cannot say what data has gone into them.

  • Every new agent and connector is one more access path, and we have no fast way to assess it.

  • The framework covers everything. We need the part that fits our risk.

  • AI spend used to be a line item. Now it touches the whole IT budget.

One record for every model call

Usage and spend from model gateways, Amazon Bedrock, Azure AI Foundry, Google Vertex AI, SaaS assistants, and cloud billing flow into one governance plane that tags every call by application, team, user, and workload, then answers security, finance, and engineering from the same record. Model gatewaysAmazon BedrockAzure AI FoundryGoogle Vertex AISaaS assistantsCloud billing Every call, tagged by ApplicationTeamUserWorkload SecurityWhat data went whereFinanceWhat it cost, what it boughtEngineeringWhich model, which agent
  1. See it

    Usage and spend from every gateway, cloud, and device in one place instead of six consoles.

  2. Tag it

    Every call attributed to an application, team, user, and workload, and it stays attributed as new tools arrive.

  3. Control it

    Budgets, anomaly alerts, and a router that sends each call to the model policy allows.

  4. Reduce it

    Right-sized models, caching, leaner context, and commitments priced against real consumption.

Point the same four steps at an agent and you get outcome management, layer 07 of the stack.

Two buyers, one system

Security and finance arrive from opposite directions and want the same record. Whichever calls first, the other follows.

Security asks

What data went where?

Intake that keeps pace with adoption

Every new agent, assistant, and connector passes the same four checks inside your existing change process. Frameworks like the NIST AI RMF get cut down to the risks you actually carry.

A new agent request passes four intake checks, owner, reach, write access, and rollback. Low-risk requests are approved inside the existing change process and high-risk requests go to full review. New requestAgent with CRMwrite access Risk-tiered intake OwnerReachWrite accessRollback Low riskApproved in your change process High riskFull review before it ships

Finance asks

What did it cost, and what did it buy?

Tokenomics: cost as a design input

Our method for the cost side of AI. The number you manage moves from monthly spend to cost per resolved case.

Reported at list rates
On your actual invoice Depends on your commitments and discounts
Gateways count tokens at list rates. Your invoice reflects your commitments and discounts. Most dashboards report the top bar. Tokenomics reports the one you pay.
SOC 2 Type II, AICPA

SOC 2 Type II attested. Our own controls are independently audited too.

Runs on Governance and security · Outcome management · Tokenomics through every layer

Patterns we build

Cross-industry

When unmanaged AI spend becomes an audit finding

Internal audit asked which AI tools we use, who is paying for them, and what data goes into them. We could not answer any of the three.

Read the pattern
Cross-industry

AI sprawl across a dozen assistants, and no answer for the CISO

There are at least a dozen AI assistants in use across the business. Our data loss tooling is monitor-only.

Read the pattern

What buyers ask about AI governance

What does AI governance cover?

Usage discovery, agent and connector intake, access and approval controls, audit trails, framework alignment, and cost through Tokenomics, across models, agents, assistants, and clouds.

Where does Tokenomics fit?

Tokenomics is the cost method inside AI governance. It reconciles usage to actual billing and measures cost per outcome at every layer of the stack.

Is this a software product or a managed engagement?

Bespin builds the governance layer in your environment and can run it for you under Managed AI.

Know what your AI costs.

We start with discovery across every gateway, cloud, and card, reconciled to your invoice.

AI services / Generative and agentic AI

AI that finishes the work.

Generative AI that answers with the source attached, and agents that complete the work inside your systems of record. Every answer has a citation. Every consequential action has an approver.

An agent reads a vendor statement, fills each field in the system of record with a citation to the page it came from, leaves the missing field blank for a reviewer, and waits for a named approver before filing. Vendor statement.pdf 3 pages System of record Every field cited Account4471-0098p.1Statement periodAug 2026p.1Total due$18,240.00p.2Contract referenceNot found. Routed to a reviewer Approved and filed Finance lead, trace attached
Every value carries its source. What the document does not say stays blank and goes to a person.

Most of the work still runs on people reading.

  • Documents and data rooms

    Every month, a senior person keys values from statements into our system by hand.

  • Knowledge and search

    What we know is spread across documents, recordings, and spreadsheets, and two systems give two answers.

  • Workflows and bespoke applications

    We pay for a stack of SaaS seats and still run the process in spreadsheets.

Trust comes from the controls around the model.

Each control leaves a line in the trace.

Before the first request

  • Evaluated on real historical cases
  • Budget enforced at the router
  1. RetrievedTwelve source records across four jurisdictions, each with a citation.Citation logged
  2. ReasonedTwo records conflict on the same field. Neither is discarded silently.Conflict logged
  3. CalledRead-only lookup against the system of record. Write access not held.Least privilege
  4. PausedThe conflict is material, so it stops here rather than picking a side.Approval gate
  5. WroteOne record, with the approver, the timestamp, and the trace attached.Audit trace
One request, five entries, and the gate placed at the only step where being wrong is expensive. Gate every step and nothing is automated.

In your cloud, with models you can swap

You own the code from day one. Models sit behind a gateway, so moving to a better one is a configuration change and an evaluation run, not a rebuild.

Agents call one model gateway, which applies policy, budgets, evaluation, and routing. When a better model arrives it is evaluated and promoted, and traffic moves to it without a rebuild. Claims agentResearch agentQuote agent model gateway PolicyBudgetsEvaluationRouting Frontier model AFrontier model BSmall, fast modelOpen-weight, in your cloud Evaluated. Promoted.
  • AWS AI Services Competency
  • AWS ML Services Competency
  • Google Cloud Artificial Intelligence Competency

AI competencies on AWS and Google Cloud, and expert teams on Databricks, Anthropic, Snowflake, and OpenAI.

Runs on DataOps · Ontology · Agent build and operations · Governance

Results in customer production

  • Insurance85%user acceptance on underwriting answers

    With document pre-processing fully automated end to end.

  • Automotive manufacturing170,000+part types recognized

    A round-the-clock voice agent takes orders and writes them into the ERP.

  • Consumer commerce50,000new customers

    From a generative AI advisor running across ten digital channels.

Patterns we build

Cross-industry

Documents into the system of record, without anyone keying the values

Every month a senior person pulls statements from a dozen portals and keys the values in by hand. It is the most expensive data entry in the company.

Read the pattern
Professional services

Replacing a SaaS stack with an agentic deal desk

Quoting a deal touches five systems and three spreadsheets. Every tool we buy to fix it becomes a sixth place to look.

Read the pattern
Cross-industry

From enriched data to a qualified pipeline, with a person on every handoff

We have spent real money enriching our data, and our sellers still start every conversation from scratch.

Read the pattern
All patterns and results

What buyers ask about generative and agentic AI

What does Bespin build with generative and agentic AI?

Document automation into systems of record, cited knowledge search, workflow agents, and bespoke agentic applications, each with evaluation, approvals, and a trace of what it did.

How do you keep the system from making things up?

Every extraction and answer carries a citation to its source. Where the evidence is missing, the system leaves a blank and routes the item to a person instead of guessing.

How does Bespin measure whether an agent is worth running?

Every agent has an owner and a cost and quality measure per outcome, so weak agents get fixed and agents that no longer justify their cost get retired.

Automate the work people still read.

We scope one workflow end to end, with the evaluation set agreed before the build.

AI services / Managed AI

Launch is the easy part.

Managed AI keeps any AI system operational after launch, whether we built it or you did: monitored, supported, re-evaluated as models change, and held to the outcome it was built for.

AI drifts while every dashboard stays green.

AI systems rarely fail the way servers do. They drift, multiply, and get more expensive.

  • Models change underneath you

    A provider updates a model and answers shift. We re-run your evaluations, then promote or roll back.

  • Data and connectors drift

    Sources change shape and permissions move. We watch freshness and fix the sync before users notice.

  • Agents multiply

    New agents arrive every month. Each gets intake, an owner, and a seat in the next portfolio review.

  • Costs creep

    Tokenomics watches spend per agent and per outcome, and alerts on the spike, not the invoice.

One owner, inside your processes

We work inside your change, approval, and security processes, so a problem has one owner instead of a chain of vendors.

  • Platform
  • Connectors
  • Agents
  • Controls
  • Cost
One ownerBespin runs all five, inside your processes

Coverage that grows with the stakes

Set per system, and extended as the system moves closer to customers and revenue.

Runs across every layer of the stack · Tokenomics watches the cost of each

Every review ends in a decision.

Every review covers each agent’s owner, results, and cost per outcome, and ends in expand, fix, or retire. We run our own agents the same way.

Bespin’s own portfolio, 751 agents designed

A pattern we build

Cross-industry

Keeping an enterprise AI platform healthy after launch

We launched an AI platform, and adoption outran the team that built it.

Read the pattern
All patterns and results

What buyers ask about Managed AI

What does Managed AI cover?

Monitoring, incident response, model and prompt releases, re-evaluation as models and data change, connector and permission upkeep, cost control through Tokenomics, and regular agent portfolio reviews.

Can Bespin run an AI system it did not build?

Yes. A system we did not build goes through an intake review first, covering ownership, access, evaluation, and rollback, and then runs on the same terms as the ones we did.

How is coverage set?

Per system. Most start with business-hours support and extend toward around-the-clock coverage as they move closer to customers and revenue.

Hand us day two.

We take any AI system through intake and run it on the same terms as our own.

AI services / AI stack

The Bespin 7‑Layer AI Stack

Seven layers, from where a workload runs to whether each agent pays for itself. We use it to find the gap, build only what is missing, and run what we build.

Most teams stall in the middle of the stack.

They answer the foundation questions with confidence. Walk all seven with your team, and open any layer to see what we build there.

Control and outcomesBusiness leaders start here

  1. Layer 07
    Outcome managementHold every agent to a business result, a named owner, and a cost per outcome. Agent workforce management lives here: scale what earns its keep and retire the rest.
    Is every agent earning its place?
    • Outcome and ROI reportingCost per resolved case, completed task, or accepted outcome, reported in the terms finance uses.
    • Agent workforce managementAn owner, a target, and a keep, fix, or retire decision for every agent in production.
    • Agent service levelsQuality, latency, and cost targets per agent, with an alert when one drifts.
  2. Layer 06
    Governance and securityControl what each agent can see, decide, and spend, with permissions and an audit trail down to the record.
    What can each agent see, decide, and do?
    • AI usage discoveryFinding the assistants in use that nobody put through procurement.
    • Agent and connector intakeA risk-tiered gate for every new agent, assistant, and connector, covering owner, access, and rollback.
    • Framework alignmentNIST AI RMF and similar frameworks, cut down to the risks your business actually carries.
    • Tool boundaries and least privilegeExplicit limits on what an agent can reach, sized to the cost of being wrong.
    • Human approval gatesA named person approves anything that sends, pays, signs, or files, and nothing else.
    • Trace and audit loggingA record of what the agent saw, chose, and called, built for audit rather than debugging.
    • Security review supportGetting an AI system through the review it has to pass to go anywhere.

Business context and agentsData and AI teams start here

  1. Layer 05
    Agent build and operationsBuild agents and applications that finish the work, with tools, approvals, retries, and handoffs to people.
    Can the agent complete the work?
    • Document workflow automationDocuments into the system of record without a person keying the values, with exceptions routed to a queue.
    • Bespoke agentic applicationsSoftware built around your workflow, with agents inside, in place of SaaS seats bent to fit it.
    • Multi-agent orchestrationSplitting work across agents where one prompt asked to do all of it degrades at all of it.
    • Durable workflow stateState that outlasts a session, for processes measured in months rather than minutes.
    • Conversational and voice systemsLatency and hallucination budgets treated as engineering constraints rather than caveats.
    • Agent-readable standards and contextArchitecture and operational rules in a form coding agents consume directly.
    • Defect and anomaly detectionSurface and process-condition detection on continuous lines.
    • Proximity and safety monitoringVehicle and pedestrian conflict detection in active work areas.
    • Counting and throughput reconciliationPiece and unit counts in the places where the number is still manual.
  2. Layer 04
    OntologyModel your products, customers, policies, and rules once, so every agent reasons from the same definitions.
    Do your agents share one model of the business?
    • Domain ontology designProducts, customers, policies, and the rules between them, modeled once and shared by every agent.
    • Knowledge graphs and graph retrievalAnswers that follow relationships across records, where plain retrieval stops improving.
    • Natural-language query over business dataPlain-English questions answered against the graph and the warehouse, with the source attached.

FoundationCIOs and platform teams start here

  1. Layer 03
    DataOpsTurn documents and records into current, tested evidence an agent can trust.
    Is the right evidence ready?
    • Document intelligenceExtraction from evidence-heavy documents, including the scanned ones, with a citation on every field.
    • Retrieval and knowledge layersChunking, embedding, and indexing built so retrieval quality is a number you can check.
    • Lakehouse architectureGoverned lakehouse design on Databricks or native cloud services.
    • Data governance and catalogingOwnership, lineage, and access rules that hold up when an auditor pulls the thread.
    • Streaming and event pipelinesGetting data where a detection or an agent needs it in seconds rather than overnight.
    • Data migration and modernizationMoving warehouses and legacy stores without a freeze the business will not agree to.
    • Data quality and observabilityFinding out a pipeline broke before a model trained on the gap.
  2. Layer 02
    Model operations and routingRoute every task to the smallest model that meets the bar, so a better model can drop in without a rebuild.
    Can you change models without rebuilding?
    • Model gateway and routingOne entry point for model calls, with policy deciding which model answers.
    • Evaluation harnessesScoring a model or agent against your real historical cases before it touches a live one.
    • MLOps and model deploymentThe path from a trained model to a versioned endpoint you can roll back.
    • Model and prompt release managementVersioned changes, and a way back when a newer model regresses on your cases.
  3. Layer 01
    InfrastructureRun each workload where it belongs, from public cloud to fully private and air-gapped.
    Where should this workload run?
    • Cloud landing zonesAccount structure, identity, and network baseline a security team signs off once.
    • Multi-cloud architectureDesigns that hold across AWS, Google Cloud, and Azure rather than assuming one.
    • Private and sovereign deploymentModel workloads inside your boundary, for data that is not allowed to leave it.
    • Kubernetes and container platformsCluster design and workload isolation for inference that scales unevenly.
    • Edge inference deploymentRunning models on the plant floor, where bandwidth and latency rule out a round trip.
    • Camera and sensor integrationWorking with the coverage already installed before anyone proposes new hardware.
    • Site rollout and commissioningTaking one proven line or site to the rest without starting over each time.

Across every layer

  • TokenomicsCost designed in at every layer, from compute to cost per outcome, and reconciled to what you are actually billed.
    Do you know what each outcome costs?
    • Token and spend ingestionParallel collection from every gateway, model provider, and cloud billing source into one Token Lake.
    • Billing reconciliationMatching reported usage against the invoice you were actually sent, discounts included.
    • Cost attribution and taggingConsumption assigned to a team, an application, an agent, and a user, and it survives next quarter.
    • Run-cost modelingThe monthly cost of a system estimated before it is built, including the agent loops that multiply token spend.
    • Budget controls and anomaly detectionLimits that act, and an alert on the spike rather than a line on the invoice.
    • Inference cost engineeringModel selection, caching, and context efficiency, measured per feature.
    • Commitment and rate optimizationReserved capacity and commitment strategy priced against real consumption.
  • Managed AIDay-two operation for every layer: monitored, supported, re-evaluated, and kept healthy after launch.
    Who keeps it running after launch?
    • Managed AI operationsWe run what we build, and what you already run, on the same terms as the rest of the managed practice.
    • Enterprise AI platform operationsConnectors, permissions, index freshness, and support for the AI platform your team launched.
    • Observability and alertingInstrumentation for drift, latency, and cost, not only for uptime.
    • Ongoing evaluationRe-running the acceptance tests as the models and the data move underneath them.
    • Incident response for AI systemsA runbook for the 3am failure that is not a server being down.
    • Agent portfolio reviewsA regular review of every agent's owner, scope, and results that ends in expand, fix, or retire.

The bands are also the build order: design for value at the foundation, engineer for production in the middle, operate and scale at the top. Tokenomics and Managed AI run through all three.

Most architectures skip two layers.

Teams build the foundation and jump straight to agents. The layer underneath every agent and the layer above it decide whether AI compounds.

Layer 04 · Ontology

Every agent reasons from the same definitions.

Without a shared model, each agent invents its own customer, order, and claim, and a year in there are twenty pilots that do not add up to anything.

Without one

  • Claims agentcustomer = policyholder
  • Billing agentcustomer = account number
  • Support agentcustomer = whoever called

With one

All three agents read one shared definition of a customer, linked to the policy, the account, and the claim.

13%+higher answer accuracy in financial services, once every agent worked from one shared model. Your tenth agent costs less than your first.

Layer 07 · Outcome management

Every agent earns its place, or it retires.

The top layer answers the question a CFO asks: what did this produce, and was it worth it. Agent workforce management treats agents like staff. Scale what earns its keep, fix what falls short, and retire the rest.

Every agent gets

  • A business result
  • A named owner
  • A cost per outcome, from real billing

Bespin’s own 751 agents

The engine underneath: AI governance and Tokenomics

Engineers who build it and stay to run it.

Forward-deployed engineers work inside your repositories, cloud accounts, and systems of record. The people who scope the work build it, which is what gets an AI system through security review.

  1. Diagnose

    Walk the seven questions with your team and find the two or three layers where the answers run out.

  2. Build one slice

    Cut one business process through the missing layers, with an acceptance test agreed before anyone writes code.

  3. Run and expand

    Managed AI keeps it healthy, and the next process reuses the layers already built, so each one costs less than the last.

Every engagement is scoped, staffed, and priced against an outcome you can verify.

Map your program to the stack.

Our engineers walk the seven questions with your team and show where the answers run out.

AI services / Results

Proof from production.

Results from our own operations and from customer systems in production, and the patterns we build most.

We ran the stack on ourselves first.

Bespin is customer zero. The people who knew the work chose what to automate and designed the agents themselves.

We manage our agents the way we manage our people: on results.

  • 751Agents designed

    Built by the teams who do the work, not handed down by a central group.

  • 36,800Hours saved a year

    From the agents that stayed in production.

All 240 worked. None paid for itself, so we retired them.

Our own software, rebuilt around agents

We rebuilt parts of our own deal process as an agentic application, in place of a stack of SaaS subscriptions and spreadsheets. The workflow shapes the software, and agents do the work that used to be a seat in someone else's product.

Results in customer production

  • Energy and critical infrastructure91%less time spent searching documents

    From a fully private model over 25 million internal records.

  • Financial services13%+higher answer accuracy

    Once every agent worked from one shared model of products and regulation.

  • Automotive manufacturing170,000+part types recognized

    A round-the-clock voice agent takes orders and writes them into the ERP.

  • Public sector96%+answer accuracy on member questions

    From an on-premises model that passed a national security certification.

  • Insurance85%user acceptance on underwriting answers

    With document pre-processing fully automated end to end.

  • Consumer commerce50,000new customers

    From a generative AI advisor running across ten digital channels.

  • 5,000+customers
  • 10countries
  • 200+AI projects delivered
  • 1,300+cloud certifications

Partner tier

  • AWS Premier Tier Services Partner
  • Google Cloud Premier Services Partner
  • Google Cloud Premier Co-sell Partner
  • Gold Microsoft Partner and Azure Expert MSP

Competencies

  • AWS AI Services Competency
  • AWS ML Services Competency
  • AWS Data and Analytics Services Competency
  • AWS Migration and Modernization Services Competency
  • Google Cloud Artificial Intelligence Competency
  • Google Cloud Data and Analytics Competency
  • Google Cloud Infrastructure Competency
  • Google Cloud Application Modernization Competency

Awards and security

  • AWS MSP Partner of the Year 2023 winner
  • Google Cloud North America Partner of the Year 2023, Expansion
  • Google Cloud Partner Managed Service Provider and Authorized Training Partner
  • SOC 2 Type II, AICPA

Expert teams on

  • Databricks
  • Anthropic
  • Snowflake
  • OpenAI

Patterns we build

Generative and agentic AICross-industry

Documents into the system of record, without anyone keying the values

Every month a senior person pulls statements from a dozen portals and keys the values in by hand. It is the most expensive data entry in the company.

Read the pattern

Generative and agentic AIProfessional services

Replacing a SaaS stack with an agentic deal desk

Quoting a deal touches five systems and three spreadsheets. Every tool we buy to fix it becomes a sixth place to look.

Read the pattern

Generative and agentic AICross-industry

From enriched data to a qualified pipeline, with a person on every handoff

We have spent real money enriching our data, and our sellers still start every conversation from scratch.

Read the pattern

Generative and agentic AICross-industry

Years of expertise, searchable with the source attached

A decade of what we know is spread across documents, recordings, and spreadsheets, and two systems give two answers to the same question.

Read the pattern

Generative and agentic AICross-industry

A multi-agent assistant over nationwide public records

The answers we need sit in public records across every jurisdiction, in a different format in each one.

Read the pattern

Generative and agentic AICross-industry

Giving teams the standards their coding agents will actually follow

Our developers are shipping AI-generated code faster than we can review it, and our standards live in a wiki no agent has ever read.

Read the pattern

AI governanceCross-industry

When unmanaged AI spend becomes an audit finding

Internal audit asked which AI tools we use, who is paying for them, and what data goes into them. We could not answer any of the three.

Read the pattern

AI governanceCross-industry

AI sprawl across a dozen assistants, and no answer for the CISO

There are at least a dozen AI assistants in use across the business. Our data loss tooling is monitor-only.

Read the pattern

Managed AICross-industry

Keeping an enterprise AI platform healthy after launch

We launched an AI platform, and adoption outran the team that built it.

Read the pattern

Orbit Vision AIManufacturing

Continuous defect detection across a multi-site plant network

We have already bought vision more than once. Each system graded one defect on one line, each came from a different vendor, and none of them talk to each other.

Read the pattern

Orbit Vision AIManufacturing

Forklift and pedestrian proximity safety on an active floor

We have had near misses. Our controls are training, floor tape, and hoping the operator saw the person.

Read the pattern

Put the stack to work.

Start with one workflow. We will show where it stalls and scope the build that fixes it.